How does the BKAT encourage nurses to handle patient emotions?

The BKAT emphasizes the importance of therapeutic communication techniques as a means to effectively handle patient emotions. Therapeutic communication involves active listening, empathy, open-ended questions, and validation of feelings, which are essential skills for nurses to establish a trusting relationship with patients. By utilizing these techniques, nurses can create an environment where patients feel safe expressing their emotions, concerns, and fears. This approach facilitates better understanding and support for the patient's emotional and psychological needs, ultimately leading to improved patient outcomes.

In contrast, using strict medical terminology may alienate patients, making them feel confused or intimidated, while avoiding discussions about feelings can lead to unresolved emotional issues and hinder the nurse-patient relationship. Similarly, encouraging patients to be quiet disregards their need for emotional expression and may lead to feelings of isolation or neglect. Thus, the use of therapeutic communication is central to effectively addressing and supporting patient emotions in a healthcare setting.